Frequently Asked Questions
Everything you need to know about shopping with Unruly Otter.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on customs and location.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please visit our Returns Portal to start your process.
How do I know which size to choose?
Each product page features a detailed size guide. Our clothing generally follows standard US sizing, but we recommend measuring a favorite garment at home to compare.
Are your materials sustainably sourced?
At Unruly Otter, we prioritize organic cotton and recycled polyesters. We partner with ethical factories that ensure fair wages and safe working conditions.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. You have a 60-minute window after checkout to request a cancellation via our support chat.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.